Providing Medical and Psychological Care for
Children, Adolescents, Adults, Geriatrics and
Families in Florida Since 1990.
OUR PATIENTS

Commitment to Patient Care

Compass is committed to you, our patient. We will put forth all efforts to assist you in complying with your individualized treatment plan and ensure a healthier and happier outcome for you and your family. We offer value added services, we accept most insurances and have a sliding feel scale to ensure that each person can access the appropriate care.

Patient Rights

  • Members have the right to be treated with dignity and respect.
  • Members have the right to fair treatment. This is regardless of their race, religion, gender, ethnicity, age, disability, or source of payment.
  • Members have the right to have their treatment and other member information kept private. Only by subpoena may records be released without member permission.
  • Members have the right to easily access care in a timely fashion.
  • Members have the right to know all about their treatment choices. This is regardless of cost or coverage by the member's benefit plan.
  • Members have the right to share in developing their plan of care.
  • Members have the right to information in a language they can understand.
  • Members have the right to have a clear explanation of their condition.
  • Members have the right to a clear explanation of their treatment options.
  • Members have the right to get information about services and role in the treatment process.
  • Members have the right to know the clinical guidelines used in providing and managing their care.
  • Members have the right to information about provider work history and training.
  • Members have the right to provide input on policies and services.
  • Members have a right to know about advocacy and community groups and prevention services.
  • Members have a right to freely file a complaint, grievance or appeal and to learn how to do so.
  • Members have the right to know about laws that relate to their rights and responsibilities.
  • Members have the right to know of their rights and responsibilities in the treatment process.

Patient Responsibilities

  • Members-have the responsibility to treat those giving them care with dignity and respect.
  • Members have the responsibility to give providers information they need. This is so providers can deliver the best possible care.
  • Members have the responsibility to ask their providers questions about their care. This is so they can understand their care and their role in that care.
  • Members have the responsibility to follow treatment plans for their care. The plan of care is to be agreed upon by the member and provider.
  • Members have the responsibility to follow their agreed upon medication plan.
  • Members have the responsibility to tell their provider about medication changes, including medications given to them by others.
  • Members have the responsibility to keep their appointments. Members should call their providers as soon as possible if they need to cancel visits.
  • Members have the responsibility to let their provider know when the treatment plans no longer work for them.
  • Members have the responsibility to let their provider know about problems with paying fees.
  • Members have the responsibility to not take actions that could harm others.
  • Members have the responsibility to report abuse.
  • Members have the responsibility to report fraud.
  • Members have the responsibility to openly report concerns about quality of care.